In order to overcome the challenges and capitalise on opportunities in the post-pandemic business recovery, the hospitality industry will need to re-think former working processes and be prepared to adapt to meet the changing customer requirements. This was the message from the recent HSMAI Region Europe webinar entitled ‘The All New Customer Journey’.Read more
Medical assistance in hotels
Accor and AXA launch strategic partnership
Accor and the insurance company Axa announce an innovative strategic partnership to provide medical support to guests across the Accor hotels worldwide. As of July 2020, this partnership will enable Accor guests to benefit from special care due to the expert medical solutions of Axa Partners, Axa’s international entity specialized in assistance services, travel insurance and credit protection. Guests will also get access to Axa’s medical networks with vetted medical professionals. This will allow hotels to make the most relevant referrals (eg language, speciality, etc..) to their guests.
As Accor prepares for the post Covid-19 rebound, this medical service complements its overall global recovery plan and is included in the enhanced health and prevention protocols that Accor has put in place notably through its Allsafe Cleanliness label. For Axa, this partnership is a unique occasion to strengthen its payer to partner strategy, which aims to provide innovative services to its customers.
“Welcoming, safeguarding and taking care of others is at the very heart of what we do and who we are as hoteliers. This distinctive partnership with Axa which we have been working on for several months makes even more sense in today’s context. In an increasingly complex environment, our 300.000 team members on the ground will be able to assist our guests and ensure their safety during their stays, turning our hotels into shelters. This initiative combined with our Allsafe enhanced hygiene protocols, will be key to rediscover the Love of Travel in the 5000 Accor properties around the world,.” said Sébastien Bazin, Chairman and CEO of Accor.
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Cvent is temporarily offering all of its Cvent Certifications and training programmes to anyone in the industry free of charge.Read more